The Federal Communications Commission adjusted its Reassigned Numbers Database responses after recent reports of a large amount of “no data” responses to queries.
RND subscribers were submitting concerns about the high number of “no data” records in response to their phone number requests.
When subscribers submitted their requests, unless the “last good” date and the date of reassignment was later than Oct. 15, 2021, the database was responding with “no data” records.
With this response, callers can’t be protected against Telephone Consumer Protection Act (TCPA) liability, because they don’t have confirmation on whether a number has been reassigned.
According to the FCC, the reason this was happening was due to administrator permissions. The RND administrator has data from Jan. 27, 2021 onward, but this data wasn’t supplied until Oct. 15.
In its response paradigm, the FCC used the Oct. 15 date instead of Jan. 27, which resulted in the large amount of “no data” responses.
The FCC released a Public Notice at the end of December to clear up the issue.
“Because the Bureau initially set the relevant dates based on when providers report disconnects rather than when they began maintaining that data, the date of consent must be on or after Oct. 15, 2021, to guarantee a ‘yes’ or ‘no’ response from the database,” the notice said.
The FCC said it would change the Administrator response to allow it to supply a “yes” or “no” as long as the disconnect and “last good” date occurred after Jan. 27 instead of Oct. 15.
As a result, subscribers should now receive a “yes” or “no” response instead of “no data” on any “last good” dates after Jan. 27 upon re-submitting their requests.
The RND, which was launched last fall, ultimately allows paid subscribers to find out whether a phone number has been reassigned. This is especially helpful to those making outbound calls to aged leads or a servicing portfolio.
With the database, subscribers — which includes callers and caller agents — can avoid calling a consumer with a reassigned number who wasn’t the original intended receiver.
Callers using the database also can potentially reduce their TCPA liability by avoiding calls to those who had not provided consent.
The RND is meant to help businesses in a range of industries, including insurance, healthcare, finance, or real estate, that largely depend on cold calling potential clients.
According to the FCC, the database is the result of several years of work by the commission, voice service providers, and callers to reduce the number of unwanted calls.